Defective merchandise and non-defective merchandise may both be returned by mail, and exchanges are accepted. The customer must open the request no later than 30 days after the item was delivered.
Eligibility
A return must be new and unused, remain in its original state, and include original packaging, tags, and every supplied accessory. Non-defective reasons include selecting the wrong product, a change in preference, or changing one’s mind. Damaged, faulty, incorrectly sent, incomplete, or materially misdescribed goods are also covered.
Authorization and mailing
Provide the order number, checkout email, and reason for the request. A damage, defect, wrong-item, or missing-item claim also needs images or video of the product and parcel. Wait for authorization before mailing. The approved return uses postal or carrier mail. A prepaid return label is included in the package at no cost, and we impose no restocking charge.
Resolution
Replacement or exchange availability depends on stock. An approved refund goes to the original payment method, with our refund processing completed within 10 days; posting time after that is controlled by the financial provider.
Contact
Email: ngonghiem392175@gmail.com
Mailing address: 353 W 300 N, Provo, Utah, 84601 United States
Phone: (435) 553-0584